If you have any questions, comments or concerns, please contact us in the following ways:
We are available in the office from 9am to 5pm, Monday through Friday.
Messages or calls received any time after 4:30pm on Fridays and during the weekend will be addressed as soon as possible.
CAN'T PURCHASE CLASSES
CLASS DIDN'T SAVE PROGRESS
If your Data did not save then the only real way to resume where you were is to call our office and have our Tech Support get you back where you left off in the class, however we can explain the saving process to help prevent this.
If your class isn't saving progress please make sure you are closing the correct window. Class progress is saved from closing the window your class opens in. If you don't see Data Saved before closing the browser, then your progress was not saved.
Also we have found data is not saving if you are away for too long and you get auto logged out so please make sure you save whenever walking away from your computer, you never know what might come up it's better to be safe than sorry.
CLASS STARTS AT THE END
If you open a class and it starts at the end of the course on the "Congratulations" slide, this means your browser's cookies and cache files still remember the module data from the last time you or another user took the class with that web browser on that computer.
To troubleshoot this issue, you will need to access your browser's settings and "Clear Browsing Data" (Chrome), "Clear Recent History" (Firefox), "Clear History" (Microsoft Edge), and "Clear History and Website Data" (Safari).
While in Google Chrome and Firefox browser, the shortcut to clear your cache and cookies is to press and hold CTRL + SHIFT + DEL [at the same time] to bring up the prompt. In the prompt, make sure the following are checked:
"Cookies and other site data / Cookies and saved website data,"
and "Cached images and files / Cached data and files,"
If all are checked, then click "Clear data."
Close and reopen your browser to access your online training, and your course should start at the beginning.
Once you complete a class, look for the My Certificates section in MY ACCOUNT. This will look like the following example:
If you don't see your class listed in the certificates, make sure the class was completed from the green progress bar and blue go icon. If it's full the class was complete.
If the class is listed but wont print make sure your web browser is set to the proper printer in the print settings window that shows up. If you can print from another source, for example Microsoft Word, then make sure you set your destination printer to the settings used for that printer in your browser.
If you're still having issues. Another option is to save the class as a PDF using any of the browsers we recommend such as Chrome or Firefox. Look for PDF or Adobe PDF and save to your hard drive, then move the file to any device with a working printer.
LOGGED IN ON ANOTHER WORKSTATION
If you see this prompt Login Failed. That username is currently logged in from another workstation. Chances are you logged in from somewhere else and are still logged into that device. This is common if you're using a smart phone and move to a computer to continue a class, or move from one computer to another.
To resolve this issue simple log-out on that other device. Sometimes it may take the system a couple of minutes to disconnect you. If for some reason after 5 minutes of logging out you still see this issue please call our office and we can log you out from our system.
PROBLEM WITH POPUP BLOCKER
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