COMMUNITY CARE OPTIONS
Terms and Conditions
Terms and Conditions
You agree to have Community Care Options charge your credit or debit card for the total amount of the order (when creating a purchase). Advance payment must be processed and verified before products are shipped and/or registrations are completed.
Products and Services
Community Care Options’ products and services are developed according to requirements of California Department of Social Services, Community Care Licensing Division. By purchasing any product and/or service from Community Care Options, you acknowledge that you have done your own research and you understand the purpose for the product and/or service. All sales are final. Please refer to the Refund Policy for more information.
License Application Services are completed in the order they are received and based upon the availability of a client’s accurate information. Once the application has been delivered to the client, it is the responsibility of the client to review the document before submitting it to California Department of Social Services, Community Care Licensing Division. Delays in delivery due to the United States Postal Service or inaccurate mailing addresses are not reasons for credit and/or refund. If delivery is delayed and/or lost, please contact Community Care Options for assistance by calling Monday – Friday, during regular business hours, at (530) 894-2114. The purchase of a license application is not a guarantee of approval by CDSS.
Memberships and Subscriptions
By purchasing a facility and/or affiliate membership with Community Care Options you are expected to conduct yourself according to the requirements of Title 22 Regulations. Memberships are one year in duration and will renew automatically. Individuals possessing a membership are not automatically enrolled in any Live Class, Webinar and/or Event. It is the responsibility of the member to respond to invitations to register. Each membership is provided one free conference (Spring or Fall), free general live classes, reduced rates on special events, access to the online learning catalog, and discounts on products. Memberships cannot be transferred.
All sales of Subscription Services for Staff Training are final. Subscriptions are bound to a contractual agreement. Please refer to your signed subscription agreement for more information.
Class Selection, Cancellation, or Failure to Attend
It is the purchaser’s responsibility to select the appropriate class, training, and/or event which is suitable for their needed program type, topic, and hourly requirement. If the purchaser is not certain what is required for their particular need, please contact our office for assistance by calling us Monday – Friday, during regular business hours, at (530) 894-2114. We may make recommendations, but the selection is ultimately the customer’s decision.
Please note the start time of each class you are scheduled to attend. Attendees who arrive to class late may lose their seat to walk-in registrations and/or may be prevented from joining webinars. Community Care Options will provide advance notice if a class should be canceled or rescheduled. We will make efforts to send notifications of upcoming events and registrations, however it is the attendee’s responsibility to show up on time and participate to earn continuing education units.
Facility Members and/ or Affiliate Members with Community Care Options your enrollment is required for each event in order to participate. Registration is not automatic.
All online class purchases are final & non-refundable. Each online user must have a unique email address. All online class bundles are valid for 90 days from purchase. Online classes provided as part of a membership are valid for the duration of a membership. Online courses may be reset for subsequent certification periods upon request. Online accounts are not transferable.
Success with any online Learning Management System is dependent on many variables. Please consider the following:
- Online classes are best when on a desktop or laptop computer. Whether using a Windows PC or Apple Macintosh computer, our classes work best using the Google Chrome browser.
- The speed of your internet connection is out of our control. By using our online classes, you acknowledge that slow internet can have an impact on your experience.
- Participation and attention when using an online class may affect the time required to complete a class. Additionally, our online classes are “metered” according to State Regulations. This means a one-hour module will take at least one hour.
- Mobile devices and tablets are not recommended when taking online classes. However, if you choose to use such a device it is best to download the TalentLMS App from your app store and connect to our domain. Contact our office for assistance at (530) 894-2114.
Community Care Options is not responsible for internet connection issues, software malfunction and/or incompatibility, or technical issues related to a device being used for the purpose of taking any course, webinar, or learning module.
Classes Canceled by CCO
Community Care Options reserves the right to cancel a live or webinar class. Advance notice will be given if a class should be canceled or rescheduled due to low enrollment or unforeseen circumstances. A refund will not be provided, however, a credit for a future enrollment will be given.
Rules and Conduct in Live Classes, Online Classes, and Webinars
Live Classes – While attending an in-person class and/or event, attendees are required to conduct themselves as professionals. Any disruption may result in being asked to leave. It is the responsibility of the attendee to know the start time for the class or event. Unless otherwise noted, all classes will begin at 8:00 a.m. Tardiness of more than 15 minutes may result in loss of the attendee’s seat to walk-ins. Registration fees will not be credited or refunded. If a makeup is required, an additional fee ranging from $25 up to full price of the class/event may be charged, based on the type of class/event. Missed days in any Initial Certification (ICTP) may be made up. Makeup opportunities are offered in the next scheduled class. A $25 fee will be charged.
Online Classes – Community Care Options’ learning management system (LMS) possesses gamification, messaging, and posting. Any interaction within the system with other users may not include vulgarity, threats, and/or unkind comments. Removal from the system without credit or refund is guaranteed if such conduct is proven.
Webinars – Some classes require a camera, microphone, and speakers. Participation in all webinars is expected. All rules apply from Live and Online classes.
Certificates – An additional fee of $25 will be charged for replacements for missing certificates or for new certificates due to incorrect name or spelling. Each occurrence will be charged.
Right of Refusal and Nondiscrimination
We reserve the right to refuse service to anyone causing disruptions, negatively impacting other students, for tardiness, and/or if these Terms and Conditions are not followed. By using this website, including TalentLMS, our Zoom classes, Membership Portal, and our Shop, you are agreeing to these Terms and Conditions.
The right to refuse service is based on Federal and California law. Community Care Options acknowledges that the right to refuse service means discrimination against any federal or state protected category is unlawful.
Community Care Options will not refuse service based on:
- Race or color
- National origin or citizenship status
- Religion or creed
- Disability, pregnancy, or genetic information
- Veteran status
- Marital status
- Sexual orientation or gender identity
- Medical condition, or AIDS/HIV status
- Military or veteran status
- Political affiliations or activities
- Primary language
- Immigration status
- Status as a victim of assault, domestic violence, or stalking
We enjoy people. Our goal is to provide our services to a broad and diverse group of caring individuals. We’re glad you found us and we’re happy to be at your service.
Community Care Options strive to provide the best customer service possible. Our goal is to honor our commitment to quality and satisfaction. Due to both the specialty and nature of our classes, services, and products, we consider all sales to be final. However, certain situations do merit a refund and may be approved as described below. No refunds will be given after 60 days.
Memberships and Subscriptions
All sales of Memberships are final. However, an account credit or a refund may be issued if a membership is unused within the first month. If a refund for a membership is approved, we will withhold 15% of the total purchase price toward processing fees.
All sales of Subscription Services for Staff Training are final. Subscriptions are bound to a contractual agreement.
Please refer to your signed agreement for more information.
Fees for registrations are nonrefundable. If you are unable to attend your selected Live Class or Webinar, we are happy to transfer the registration fees to another class or attendee. Notice of such a change must be given one full business day in advance and a $5 transfer fee per attendee. Please note the start time of each class you are scheduled to attend. Attendees who arrive to class late may lose their seat to walk-in registrations or may be prevented from joining webinars. Community Care Options will provide advance notice if a class should be canceled or rescheduled due to low enrollment.
If a refund for course registration is approved, we will withhold $5 for each student / attendee and an additional 15% for processing fees.
Products and Services
Sales of Staff Training Manuals, Waivers, Administrative Tools, Compliance Products, and Media are final. However, an account credit may be issued if a product is proven to be defective within three (3) business days of delivery. If the product is damaged as a result of shipping a replacement will be provided.
If you have purchased a product from Community Care Options and it is damaged or defective, please call us at (530) 894-2114. We request notice within three (3) business days of delivery so that we may assist you in replacing the item or establishing a credit as soon as possible to maintain accurate records. A credit will be kept on file by Community Care Options and may be used toward the purchase of any other product or service sold by Community Care Options.
If a refund for a product or service is approved, we will withhold 15% of the total purchase price toward processing fees.
Website Policy User Agreement
Please read this Web Site Policy User Agreement (“User Agreement”) carefully. By visiting or using the CCO Site, you agree to and will follow the User Agreement. We may modify the User Agreement at any time and if so, we will notify you of any material change by posting a “Revised” date near the top of the User Agreement. Your continued use of the CCO Site after any change, modification, or other revision indicates your agreement to the revised User Agreement. Headings in capitalized letters are for ease of reading only.
CCO understands that you care how your personal data is used. We will not sell your personal data to any third party. Collection of personal data, such as your email address, name, U.S. mail address, telephone, or fax number, is used by CCO or third parties hired by CCO to process your course enrollment and to deliver products from us that you request. We may also share your personal data with a state licensing board to process your license certification and/or renewal. From time to time, we may also use your personal data to inform you of specials and other products or services offered by us that could be of interest to you. You can choose to eliminate future emails from us by informing us by email.
CCO, or third parties that CCO may hire or use, collect anonymous data when you visit the CCO Site. This anonymous data is not linked to your personal information. We use your anonymous data to facilitate your use of the CCO Site, to track general traffic, to obtain general statistics, and to evaluate how our visitors use and navigate the CCO Site on an aggregate basis. Again, we do not link your anonymous data with personal data, and we do not sell your personal data or anonymous data.
By your use of our website, you confirm your consent to allow us and our partners to use technologies, such as cookies, and process personal data, such as IP addresses and cookie identifiers, to personalize ads and content based on your interests, measure the performance of ads and content, and derive insights about the audiences who saw ads and content. You can change your mind and change your consent choices at any time by no longer using our web site to search for products, services or any other information that may be valuable to you and also selecting options on your web browser to prevent cookies and tracking.
Copyright on the CCO Site and all materials included in it is owned by or licensed to CCO and all rights are reserved. You agree to be bound and abide by all copyright notices and restrictions contained on the CCO Site. You may not copy, distribute, enter into a database, display, perform, create derivative works of, transmit, or otherwise use any materials from the CCO Site (including computer programs or other code) (“Site Materials”), except that you may make a reasonable number of machine-readable copies of the Site Materials only for personal, non-commercial use, and only if you do not alter the text or remove any logo, trademark, copyright, or other notice displayed on the Site Materials.
Links, Frames & Meta Tags
You may link to the home page of the CCO Site as long as the link does not cast CCO in a false or misleading light. You may not frame the content of the CCO Site. You may not post any text, photos, or any other material to the CCO site without our prior written consent.
Disclaimer And Limitation of Liability
THIS SITE AND THE INFORMATION, CONTENTS, GRAPHICS, DOCUMENTS AND OTHER ELEMENTS INCLUDED HEREIN (COLLECTIVELY THE “CONTENTS”) ARE PROVIDED ON AN “AS IS” BASIS WITH ALL FAULTS AND WITHOUT ANY WARRANTY OF ANY KIND EXCEPT FOR OUR REPRESENTATION THAT CCO IS A VENDOR APPROVED BY THE CALIFORNIA DEPARTMENT OF SOCIAL SERVICES (“CDSS”) AND OUR COURSES, UNLESS SPECIFICALLY NOTED OTHERWISE, ARE APPROVED BY CDSS FOR CREDIT FOR ACTUAL HOURS ATTENDED. OTHER THAN THE IMMEDIATELY PRECEDING EXCEPTION, CCO HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH REGARD TO THE SITE CONTENTS, INCLUDING WITHOUT LIMITATION, ANY AND ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
CCO AND ANY OF ITS OFFICERS, DIRECTORS, EMPLOYEES OR OTHER AUTHORIZED REPRESENTATIVES SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SITE, OR THE INFORMATION OR CONTENTS AVAILABLE FROM THIS SITE. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, COMPENSATORY, DIRECT, INDIRECT OR CONSEQUENTIAL DAMAGES, LOSS OF DATA, INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES.
THE CONTENTS OF THIS SITE COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE CONTENTS OF THIS SITE. CCO MAY MAKE IMPROVEMENTS, DELETIONS, CHANGES OR OTHER MODIFICATIONS TO THIS SITE, TO THE CONTENTS HEREOF, AND TO THE COURSES, PRODUCTS AND SERVICES DESCRIBED HEREIN AT ANY TIME WITHOUT NOTICE.
This User Agreement will be governed by the laws of the State of CALIFORNIA. You agree to submit to the exclusive jurisdiction of CALIFORNIA and federal courts sitting in the State of CALIFORNIA and County of ORANGE and waive any jurisdictional, venue, or inconvenient forum objections to such courts.
We reserve the right to suspend the CCO Site or terminate your use of the Site at any time without prior notice for any reason, including without limitation, your violation of any of the User Agreement provisions. The Disclaimer and Limitation of Liability and Governing Law sections of this User Agreement shall survive any such termination.